Returns & Exchanges

At AlTerra Retail, LLC, we want you to be completely satisfied with your purchase. If you are not happy with your fashion items, you may return them within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original packaging with all tags attached, ensuring the merchandise is in unworn and unwashed condition.

3

Affix the Shipping Label

Print the prepaid shipping label provided via email and attach it to the outside of your package, covering any previous delivery markings.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy; we will process your refund within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing